Effective Date: October 17, 2026
Welcome to TW Empireline Logistics. We respect your privacy and are committed to protecting the personal and business information you share with us.
This Privacy Policy explains how TW Empireline Logistics (“Company,” “we,” “our,” or “us”) collects, uses, stores, and discloses information when you visit https://twempireline.com, submit an inquiry, or use our trucking dispatch services.
1. Information We Collect
We may collect the following information when you contact us, complete a website form, or request dispatch services:
- Full name
- Email address
- Phone number
- Company or carrier name
- Motor Carrier (MC) number and USDOT number
- Truck type and equipment details
- Preferred routes, lanes, and operating areas
- Truck availability and dispatch requirements
- Information submitted through contact forms, email, or telephone conversations
For carriers entering a service agreement, we may also collect documents reasonably necessary to provide dispatch services, including operating authority information, insurance certificates, carrier identification, and payment-related information.
2. How We Use Your Information
We use the information collected for legitimate business purposes, including:
- Responding to customer inquiries
- Providing truck dispatch and administrative support
- Searching for freight opportunities on behalf of authorized carriers
- Assisting with rate negotiations and load coordination
- Managing rate confirmations, invoicing, and detention documentation
- Communicating about service requests and load-related matters
- Maintaining accurate business and service records
- Improving website functionality and customer support
- Complying with applicable legal and regulatory obligations
We may also send marketing communications where permitted by applicable law and your communication preferences.
3. Communications and Consent
When you submit a contact form, we may contact you using the details provided to respond to your inquiry and provide requested services.
Marketing emails and promotional text messages will be sent only as permitted by applicable laws and any required consent.
You may request to stop receiving marketing emails through the unsubscribe mechanism in our messages or by contacting info@twempireline.com.
Where SMS messaging is offered, applicable opt-out instructions will be provided. Consent to receive marketing communications is not required to purchase dispatch services.
4. Sharing Your Information
We may disclose information when reasonably necessary to operate our business, including to:
- Freight brokers and other parties involved in loads handled for a specifically authorized carrier
- Technology, website hosting, communications, and administrative service providers
- Payment processors and accounting service providers
- Legal advisers or government authorities when required by law
- Other parties when you specifically authorize disclosure
We do not sell personal information to third parties for their independent marketing purposes.
Mobile phone numbers and SMS opt-in consent information will not be shared with third parties for their independent marketing purposes.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, improve the user experience, and understand website usage.
Depending on the technologies enabled, these may include essential cookies, analytics cookies, or other optional tracking technologies.
You can manage cookies through your browser settings and any consent controls available on our website.
6. Data Security
We implement reasonable administrative, technical, and organizational measures designed to safeguard personal information from unauthorized access, loss, misuse, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
7. Data Retention
We retain personal and business information only as long as reasonably necessary for the purposes described in this policy, including service delivery, legal obligations, accounting, recordkeeping, and dispute resolution.
When information is no longer required, we will take reasonable steps to delete or de-identify it, subject to applicable legal requirements.
8. Your Privacy Choices
Subject to applicable laws, you may contact us to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of eligible personal information
- Withdrawal of consent for optional communications
- Information about our handling of your personal information
We may need to verify your identity before processing certain requests.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are intended for business users and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, or legal requirements.
The effective date displayed at the top will indicate when the policy was last updated.
12. Contact Information
For privacy-related inquiries, please contact:
TW Empireline Logistics
30 N Gould St #62036
Sheridan, WY 82801, United States
Phone: +1 (509) 938-2718
Email: info@twempireline.com
Website: https://twempireline.com